Return & Refund Policy

At Eliba Wellness, we value your satisfaction and strive to offer a seamless shopping experience. Here’s an overview of our return and refund policy:

Definitions

For this Return and Refund Policy, we establish the following definitions:

  • “Products” refers to all personal care, beauty, health, and wellness products sold at Eliba Wellness.
  • “Customer” means the end-user customers who purchase products directly from Eliba Wellness.
  • “Company” (referred to as either “the Company,” “We,” “Us,” or “Our” in this Agreement) refers to Eliba Wellness.
  • “Orders” refers to your requests to purchase a product from us.
  • “Website” refers to Eliba Wellness, accessible at elibawellness.com.
  • “You” refers to the individual using our service, or the company or legal entity on whose behalf such an individual is using the service, as applicable.

Eliba Wellness Return & Refund Policy

We understand that sometimes things don’t work out, and we want to make the return process as simple and hassle-free as possible. Here is everything you need to know about our return and refund policy:

Return & Refund Process

If you are not satisfied with your purchase, you can return it within 90 days of receiving your item. To initiate a return or refund, please follow the steps below:

  1. Notify Us
    Please contact us as soon as possible to inform us of your intention to return or exchange an item. You can notify us via email at:
    Email: Ship it Back
    Once your return request is confirmed, please return the item(s) in its original packaging, unused, and with tags. You are responsible for the shipping cost and risk associated with sending the item(s) back. We recommend using a reliable shipping service with tracking.
    To start a return, you can contact us at elibawellness@gmail.com
  2. Ship it Back
    Once your return request is confirmed, please return the item(s) in its original packaging, unused, and with tags. You are responsible for the shipping cost and risk associated with sending the item(s) back. We recommend using a reliable shipping service with tracking.
    To start a return, you can contact us at elibawellness@gmail.com.
    If your return is accepted, we will send you a return shipping label along with instructions on how and where to send your package.
    Please note: We cannot be responsible for any items damaged or lost during return shipping, so please ensure proper packaging and tracking.
  3. Inspection & Refund
    Upon receiving the returned item, we will inspect it to ensure it meets our return criteria. If the return is accepted, we will notify you via email.
    • Refunds will be processed to the original method of payment within 10 business days.
    • If you requested an exchange, we will ship the replacement item to your address within 24 hours of processing the return.

Damages and Issues

Please inspect your order as soon as you receive it. If the product is defective, damaged, or if you received the wrong item, please contact us immediately at:
Email: elibawellness@gmail.com

We will evaluate the issue and take the necessary steps to resolve it. If the item is damaged or defective, we will offer a full refund or exchange.

Lost Packages

In the unfortunate event that your package is lost in transit, we will issue a full refund. If your order has not arrived within 40 days of dispatch, please contact us, and we will initiate a refund for your order.

Exceptions / Non-Returnable Items

Certain items are non-returnable, including:

  • Perishable goods (e.g., food, flowers, or plants)
  • Custom products (e.g., special orders or personalized items)
  • Personal care products (e.g., beauty and wellness items)
  • Hazardous materials, flammable liquids, or gases

We also do not accept returns on sale items or gift cards. If you have any questions or concerns about specific items, please reach out to us at:
Email: elibawellness@gmail.com

Exchanges

The fastest way to get the item you want is to return the item you currently have, and once the return is accepted, make a separate purchase for the new item.

For further questions or to follow up on your return, feel free to contact us at:
Email: elibawellness@gmail.com

Thank you for shopping with Eliba Wellness! We’re committed to ensuring your satisfaction with every purchase.